Shipping

Shipping details in a nutshell

Shipping Policy

Shipping

We post your products generally using Australia Post. If you order your product before 1pm on weekdays your products will be posted same day. If ordered after 1pm on weekdays you order will be posted the next day. If you order on weekends your products will be posted the following Monday and the following business day if ordered on a public holiday.
Flat Rate Shipping for orders shipped within Australia weighing less than 5kg.
Option to Express Post
Orders over 5kg – Contact us for pricing.
We post to private addresses and PO boxes. Tracking numbers can be provided on request.

Returns and Refunds

We do not accept returns simply because you have changed your mind. Please choose carefully to avoid disappointment. If making a return claims you should contact us with 48 hours of receiving your order by either emailing us on hello@bigbosscollectables.com.au or phoning us.
If your product is unopened and in perfect condition a refund will be considered excluding any postage costs, and with proof of purchase.
All products are checked by us personally before being posted however if you product arrives in a damaged condition we will consider a store credit or cash refund on a case by case basis. The customer will be responsible for any return postage.